Terms and Conditions
Vypio Telecom Terms & Conditions
These terms apply to all Vypio Telecom unlimited LTE packages sold at telecom.vypio.xyz or on WhatsApp (060 689 8495).
1. Our packages
Vypio sells truly unlimited LTE on the Telkom network: Starter R380 (10-50Mbps), Plus R600 (up to 100Mbps), Max R820 (up to 100Mbps, router included) and Max Plus R1,200 (business, up to 100Mbps, router included). There is no data cap and no fair-use slowdown. Speeds are "up to" speeds and depend on Telkom LTE signal and network conditions in your area, so they are not guaranteed.
2. Acceptable use
Unlimited means unlimited personal or business use of your own connection. You may not resell the service, share it as a wireless internet provider, run public servers, or use it for illegal activity or anything that harms the network. We may suspend an account that breaks these rules.
3. Billing and renewals
All packages are month-to-month for 30 days at a time, with no contract and no setup fee. Each 30-day period is paid in advance. Payment is made by bank transfer, and you upload your proof of payment on your account. Your service starts once the payment has been verified, and it renews every 30 days when the next payment is received.
4. Cancellation
You can cancel at any time with no cancellation fee. Let us know before your next renewal date, either through a support ticket on your account or on WhatsApp. Your service keeps working until the end of the 30 days you have already paid for.
5. Refunds
We don't refund services bought in error, or the unused part of a 30-day period. If we can show that the service doesn't work as described in your package, you'll get a refund. If you pay us more than you owe, or pay us by mistake, we'll refund the difference.
6. RICA
South African law (RICA) requires every SIM to be registered before delivery. Please upload a copy of your ID and a proof of address under RICA on your account, or send them on WhatsApp to 060 689 8495. We accept a green barcoded ID, smart ID card, temporary ID or passport, plus one of the following as proof of address:
- a municipal, telephone or retail account under 3 months old
- a bank statement under 3 months old
- a lease agreement or TV licence under 12 months old
Business orders also need company registration documents and a letter authorising the person placing the order.
7. Delivery
Delivery is free. We usually deliver within 3-5 business days once your payment and RICA have both been approved, subject to stock. Areas outside major centres can take a little longer. We deliver on weekdays to a physical address (not a PO box). Once your order is on its way, you can follow it on the tracking page in your account.
8. Coverage
Before you order, please check your area with our coverage checker. The checker is a guide, and LTE signal can vary from building to building. If you order in an area our checker doesn't cover, you do so at your own risk. If the service doesn't work at your address, contact us within 5 business days of delivery. Return the router or SIM in its original condition, in line with the Consumer Protection Act, and we'll help sort it out.
9. Contact
For support, open a ticket on your account at telecom.vypio.xyz or WhatsApp us on 060 689 8495.
These terms apply to all Vypio Telecom unlimited LTE packages sold at telecom.vypio.xyz or on WhatsApp (060 689 8495).
1. Our packages
Vypio sells truly unlimited LTE on the Telkom network: Starter R380 (10-50Mbps), Plus R600 (up to 100Mbps), Max R820 (up to 100Mbps, router included) and Max Plus R1,200 (business, up to 100Mbps, router included). There is no data cap and no fair-use slowdown. Speeds are "up to" speeds and depend on Telkom LTE signal and network conditions in your area, so they are not guaranteed.
2. Acceptable use
Unlimited means unlimited personal or business use of your own connection. You may not resell the service, share it as a wireless internet provider, run public servers, or use it for illegal activity or anything that harms the network. We may suspend an account that breaks these rules.
3. Billing and renewals
All packages are month-to-month for 30 days at a time, with no contract and no setup fee. Each 30-day period is paid in advance. Payment is made by bank transfer, and you upload your proof of payment on your account. Your service starts once the payment has been verified, and it renews every 30 days when the next payment is received.
4. Cancellation
You can cancel at any time with no cancellation fee. Let us know before your next renewal date, either through a support ticket on your account or on WhatsApp. Your service keeps working until the end of the 30 days you have already paid for.
5. Refunds
We don't refund services bought in error, or the unused part of a 30-day period. If we can show that the service doesn't work as described in your package, you'll get a refund. If you pay us more than you owe, or pay us by mistake, we'll refund the difference.
6. RICA
South African law (RICA) requires every SIM to be registered before delivery. Please upload a copy of your ID and a proof of address under RICA on your account, or send them on WhatsApp to 060 689 8495. We accept a green barcoded ID, smart ID card, temporary ID or passport, plus one of the following as proof of address:
- a municipal, telephone or retail account under 3 months old
- a bank statement under 3 months old
- a lease agreement or TV licence under 12 months old
Business orders also need company registration documents and a letter authorising the person placing the order.
7. Delivery
Delivery is free. We usually deliver within 3-5 business days once your payment and RICA have both been approved, subject to stock. Areas outside major centres can take a little longer. We deliver on weekdays to a physical address (not a PO box). Once your order is on its way, you can follow it on the tracking page in your account.
8. Coverage
Before you order, please check your area with our coverage checker. The checker is a guide, and LTE signal can vary from building to building. If you order in an area our checker doesn't cover, you do so at your own risk. If the service doesn't work at your address, contact us within 5 business days of delivery. Return the router or SIM in its original condition, in line with the Consumer Protection Act, and we'll help sort it out.
9. Contact
For support, open a ticket on your account at telecom.vypio.xyz or WhatsApp us on 060 689 8495.